M15 - IT ManagementReturn

Global mergers and faster business cycles create weakly harmonized supply chain (SC) systems. Industry 4.0’s smart digitalization opportunities significantly alter business model innovation rates. Consequently, the complexity of aligning value exploration and exploitation has increased, often missing the needed integration level. A holistic systems engineering (SE)-driven methodology for innovation, transformation, and optimizing smart SC systems is not available so far. Case studies at SAP SE's development organization for Industry 4.0 SCM solutions and three automotive companies explored objectives, obstacles, and methods for digital transformation. The results were synthesized into a holistic SC business model transformation and optimization methodology. Complementary to traditional SCM, the study proposes SE-driven meta-modelling to improve the performance, resilience, and synchronization of end-to-end supply chains. Moreover, holistic simulations and evaluation methods for the ambidexterity of SC business models have been developed, enhancing the effectiveness of value exploration and exploitation, and innovation productivity by holistically viewing emergence and convergence throughout SC capabilities' life cycles. Ambidexterity management and dynamic capabilities are addressed by SE methods like capability engineering and complex dynamic systems theory, integrated into a concise SE model.

The research presented aims to close a gap in the measurement of digital maturity for the domain of service which was identified through a systematic literature review. The study provides a holistic Digital Service Transformation Maturity Self-Assessment Model for service provider companies in a B2B-context based on analysis of different digital maturity models and by means of a qualitative approach through expert feedback in a Delphi-process and additional complementary literature review to define maturity assessment items. The presented Digital Service Transformation Maturity Model comprises 8 factors, 27 subfactors and 403 related specific assessment items describing digital maturity from a holistic point of view. The model has been further converted into a simple and practical tool to self-assess and visualize current state of digital maturity. The assessment model finally was pilot tested and the outcomes are also outlined in this article. The designed model provides practical implications for the ease of evaluating and improving digital maturity levels in every aspect of its factors and contributes to the successful management of digital transformation in service provider organizations by offering effective guidance how to move to the desired future maturity level based on a solid understanding of current digital maturity accomplishments.

Technostress as an academic domain has evolved significantly since year 1984. Based on the systematic literature review (SLR), eight determinants of technostress were identified which were classified into individual and organizational categories. Individual determinants were further divided into demographic, psychographic and cognitive categories. Outcome of the SLR was the development of a comprehensive framework of technostress. This study can facilitate the top management and the HR managers of organizations to adopt appropriate change management interventions while implementing and augmenting new technologies.

This study explores how supply chain management (SCM) information system (IS) capabilities can lead to superior business performance, and what are the detailed capabilities and methods to master volatility and uncertainties in business environments. Key concepts in SC modelling have been identified for decreasing SC complexity and increasing SC agility and key methods for supply network planning and synchronisation for optimising business performance and objectives that are often contradicting at the same time. The study developed a best practice recommendation for profit-optimised SCM for companies with capital intensive and capacity constrained resources such as in the steel companies and others of the industry, and for managing their integration between SC domains and between technological and organisations' needs simultaneously. Finally, the study shows how Industry 4.0 innovations such as Smart Services and blockchain technology can provide new value potentials such as cross-organisational network effects and increased autonomy in SC ecosystems, and concludes with suggestions for further research in needed rules and semantics for SC ecosystem collaboration.

A model for managing strategic alignment and dynamic capabilities (DC) of Supply Chain Management (SCM) information systems (IS) has been developed and applied to a traditional German steel company and a highly innovative Austrian steel company. Different concepts of leading researchers have been combined to get a holistic and detailed view of IS capabilities' impact on strategic fit. The model enables companies to identify ideal levels to strategic fit needed from SC integration and its antecedents for predefining architectural artefacts as sources for dynamic capabilities. The study contributes to new insights into the IT productivity paradox, where possibilities from IS investments remain unused. Essential concepts for optimising SC performance by reducing SC complexity and increasing SC agility have been identified and integrated. The study highlights value enabler and Artificial Intelligence (AI) methods of digital SC models and how the model's ontology can be used to increase alignment autonomy. Finally, the approach supports organisational learning and development of cognitive profiles through collective assimilation and sensemaking effects.

Vietnam, is one of the developing countries, which approaches new technology, especially Internet is extremely fast approximately 67.1% in the population in 2017. With the boosting of information technology, it creates a new environment and tool to reach the customers' requirement. The new and effective method of narrowing the gap between the distributors and clients is electronic commerce (e-commerce). E-commerce is one of the most innovative expansions of the technologies that enable small and medium-sized enterprise (SMEs) access to global communication and trade. It can help SMEs expand their businesses to global market and increase sales, reduce costs as well as profits. In order to explore the impact of e-commerce as a novel way to boost the development in Vietnamese SMEs, this paper investigated the benefits and barriers of SMEs in e-commerce. Therefore, a questionnaire survey was conducted to study the impact of e-commerce on SMEs in Vietnam. From the results of this survey, we strongly believed that e-commerce is the main key to bring a lot of benefits to not only SMEs but also big companies in Vietnam.